Terms of Service

These terms govern your use of transcription.solutions ("Transcription.Solutions", "we", "us"). By creating an account or using the service, you agree to them. If you don't agree, don't use the service.

1. The service

Transcription.Solutions transcribes audio and video files into text, with optional speaker labels and AI summaries. The current set of supported features and limits is defined on the pricing page and in our refund policy. We may change features over time; material removals will be announced 14 days in advance.

2. Your account

• You must be 16+ to use the service. If you're a minor, your guardian must agree to these terms on your behalf.
• You're responsible for keeping your password safe. Don't share your account.
• One person, one account. Team accounts are not yet a feature.
• Email verification is required before using free credits.

3. Content you upload

You retain all ownership of the audio, video, transcripts, and summaries associated with your account. You grant us a limited license to process this content solely to deliver the service to you (transcribe it, store it as long as policy requires, return it to you on export).

You are responsible for the rights to upload whatever you upload.Don't transcribe content that infringes copyright, contains unlawful material, or that you don't have permission to record. We may remove content and terminate accounts that abuse the service in this way.

4. Acceptable use

You agree not to:

• Scrape, abuse, or attempt to circumvent rate limits or quota gates.
• Use disposable / throwaway email providers to create accounts.
• Use the service to transcribe child sexual abuse material, violent content, or anything illegal in your jurisdiction.
• Reverse-engineer, redistribute, or resell the service without a written agreement.
• Use the free downloader tools (TikTok / Instagram / YouTube) to violate the terms of those platforms or to redistribute copyrighted content you don't own.

5. Plans, billing, refunds

Plans are billed in USD via Stripe. Subscription periods renew automatically until you cancel. Refunds are governed by our Refund Policy.

Quota minutes don't roll over between billing periods. Cancellation takes effect at the end of the current paid period — you keep your plan until then, then drop to Free.

6. Service availability

We aim for high uptime but don't guarantee a specific SLA on Free / Pro / Business plans. Enterprise contracts (custom) include SLA terms. Failed jobs (any non-success outcome) do not consume quota minutes.

7. Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising from the service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

We do not warrant accuracy of transcriptions. ASR is a probabilistic process — review output before using it for legal, medical, or otherwise high-stakes purposes.

8. Termination

You can delete your account anytime from Settings. We can terminate or suspend accounts that violate these terms or abuse the service, with notice where practical.

9. Changes

We may update these terms. Material changes will be notified by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

10. Meeting bot and recording consent

When you use our meeting bot feature (via POST /api/v1/meetings), the bot joins your scheduled Zoom, Google Meet, or Microsoft Teams meeting to record audio for transcription. Before recording begins, the bot posts a chat message to all participants disclosing that the meeting is being recorded and providing a link to immediately remove the bot and stop recording. Clicking the opt-out link from any participant's browser causes the bot to leave the meeting and all data collected in that session to be deleted.

You are responsible for ensuring you have the legal right to record the meeting in your jurisdiction. In two-party consent jurisdictions (including California under AB 2905) the in-meeting chat disclosure satisfies the notice requirement; you must not use the meeting bot in meetings where you have reason to believe participants would not consent to being recorded.

We collect voice audio from meeting participants during the recording session. Under the Illinois Biometric Information Privacy Act (BIPA), voice characteristics used to differentiate speakers (voiceprint data) are biometric identifiers. We: (1) collect voice for transcription and speaker diarization only; (2) retain processed voice data (transcripts and speaker labels) until you delete them or 30 days after account deletion; (3) share raw audio with AssemblyAI (our speech-to-text provider) for processing only — they do not retain it for training; (4) do not sell or share voiceprint data; (5) will delete all associated data on request (see Privacy Policy § 5).

11. Governing law

These terms are governed by the laws of the operator's jurisdiction. Disputes will be resolved in the courts of that jurisdiction unless local consumer law provides you stronger protections.

12. Contact

Email: [email protected]