← Back to transcription.solutions

Refund Policy

Last updated: April 26, 2026

We try to make refund decisions predictable instead of "case-by-case mystery". Here's exactly how we handle refunds.

1. Within the first 7 days of a new subscription

If you've used less than 10% of your plan's monthly minutes, we issue a full refund for the period in question. No questions, no sales calls.

  • Pro: full refund if you've used < 60 of 600 minutes.
  • Business: full refund if you've used < 250 of 2,500 minutes.

2. After 7 days OR >10% used

We refund a pro-rated amount for the unused portion of the current billing period, calculated against the days remaining in the period and minutes still unused.

Example: you're on Pro ($19/month, 600 min), 15 days into your billing period, you've used 200 minutes. You request a refund. We refund roughly:$19 × (15 days remaining / 30 days) × (400 unused / 600 total) ≈ $6.33

3. Annual plans

Annual plans get the same logic, scaled to 365 days. The 7-day full-refund window also applies to annual plans, calculated against the first 7 days × 1/12 of annual usage.

4. What we don't refund

  • Failed jobs — your minutes are not deducted to begin with, so there's nothing to refund.
  • Quality complaints about transcription accuracy. ASR is probabilistic. Sample our service on the Free tier before purchasing.
  • Charges older than 90 days (chargebacks may still be possible via your bank).
  • Subscriptions cancelled then renewed — cancel-at-period-end means you got the value you paid for; renewal is a new purchase.

5. How to request

Email support@transcription.solutionsfrom the email address on your account, with:

  • Your account email (to confirm you).
  • Approximate purchase date.
  • One sentence on why (helps us improve, even if you don't owe us a reason).

6. Processing time

We acknowledge within 1 business day and process within 2 business days. Stripe takes 5-10 days to put the money back on your card after that — that part's out of our hands.

7. Chargebacks

Please email us before opening a chargeback. We almost always agree on a refund; chargebacks cost both of us money and time, and may result in account suspension.