1. Data We Collect

When you use transcription.solutions, we collect:

Account data: email address, display name (if provided)
Uploaded files: audio and video files you submit for transcription
Transcription results: generated text, summaries, diarization data
Usage data: minutes transcribed, feature usage, timestamps
Technical data: IP address, browser fingerprint (for abuse prevention only)

2. How We Use Your Data

To provide the transcription service you requested
To manage your account and billing
To prevent abuse and fraud (fingerprint, CAPTCHA)
To improve our service (aggregated, anonymized analytics)

We never use your audio files or transcriptions to train AI models.

3. Data Storage & Security

All files encrypted with AES-256 at rest
All data transmitted over HTTPS (TLS 1.3)
Files auto-deleted after your configured retention period (default: 30 days)
Servers located in EU (Hetzner, Germany/Finland)

4. Third-Party Services

We use the following third-party services to process your data:

OpenAI API — for transcription and summarization (data sent to OpenAI servers, subject to their API data usage policy)
Supabase — for authentication
Stripe — for payment processing
hCaptcha — for bot protection

5. Your Rights (GDPR)

You have the right to:

Access your personal data (GET /api/v1/auth/me)
Delete your account and all associated data (DELETE /api/v1/auth/me)
Export your transcriptions in standard formats
Object to processing — contact us at privacy@transcription.solutions

6. Data Retention

Uploaded audio/video files are automatically deleted after your configured retention period. Transcription text is retained until you delete your account. You can delete individual jobs at any time.

7. Contact

For privacy questions: privacy@transcription.solutions

Privacy Policy